Assure Security ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in a safe, transparent and responsible way.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, request a quotation, become a client or use our security services.
1. WHO WE ARE
Assure Security is the data controller for the personal information you provide to us.
Assure Security
66 Paul Street
London
EC2A 4NA
If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.
2. THE INFORMATION WE COLLECT
We may the following personal information:
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Your name
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Email address
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Telephone number
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Company or organisation name
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Address or site details
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The security service you are interested in
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Information contained within enquiries, quotation requests and correspondence
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Contract, billing and payment information
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Information necessary to provide security services
During the delivery of our services, we may also process:
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CCTV footage
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Body-worn video footage (where used)
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incident reports
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Visitor access records
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Vehicle registration details
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Client and employee contact details
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Site access information
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Records relating to security incidents
The information we collect will depend on the nature of the service we are providing.
3. INFORMATION SUBMITTED VIA OUR WEBSITE
When you use our website contact form, we collect:
Name, email address, telephone number, the service you are interested in and your message.
Website enquiries are processed through our website platform (Wix) and may be stored securely within that platform. They are also sent as notifications to our authorised team to enable us to respond to your enquiry.
We use this information to respond to your enquiry, provide quotations and discuss the services you may require.
4. HOW WE USE YOUR INFORMATION
We may use your personal information to:
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Respond to booking enquiries and provide quotations
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Enter into and manage client contracts
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Deliver and manage security services
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Manage key holding and access arrangements
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Record and respond to security incidents
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Manage visitor and access records
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Communicate with clients and authorised contacts
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Process payments and maintain financial records
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Meet legal, regulatory and insurance obligations
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Protect our clients, employees, contractors, property and the public
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Improve our website and services
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Establish, exercise or defend claims
5. OUR LEGAL BASIS FOR PROCESSING
We process personal information in accordance with the UK data protection law. Our lawful bases may include:
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Contract - where processing is necessary to provide a service, enter into or manage a contract.
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Legal Obligation - where we must process information to comply with legal or regulatory requirements.
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Legitimate Interests - where processing is necessary for the legitimate operation of our business, such as managing our enquiries, protecting people and property, preventing incidents and maintaining records, provided these rights are not overridden by your rights.
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Consent - where we have your specific permission, for example for marketing communications or optional cookies.
6. SHARING YOUR INFORMATION
We may share your information with:
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Clients and authorised client representatives
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Security officers and authorised staff
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Subcontracted security personnel
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Professional advisers
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Insurers
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IT, hosting and website service providers
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Payment and accounting providers
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Law enforcement agencies
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Courts, regulators or government authorities
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Other organisations where required by law or to prevent crime
We only share information where there is a lawful and appropriate reason to do so.
7. SUBCONTRACTORS
We may use suitably qualified subcontractors and other security personnel to deliver our services. Where necessary, relevant client or site information may be shared with them so they can carry out their duties.
They must only use the information for authorised purposes and handle it appropriately.
8. DATA RETENTION
We keep personal information only for as long as necessary for the purposes we collected it, including to meet legal, contractual, regulatory, accounting or reporting requirements.
Enquiry information that does not lead to a contract is generally retained only as long as necessary to manage the enquiry and any follow up.
Operational records, contracts, financial information and security records may be retained for longer where there is a legitimate business or legal reason to do so.
When information is no longer required, it is securely deleted or disposed of.
9. YOUR RIGHTS
Under UK data protection law, you have rights including the right to:
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Access the personal information we hold about you
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Correct inaccurate information
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Request deletion of your information
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Request restriction of processing
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Object to certain types of processing
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Request transfer of your information
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Withdraw consent where processing is based on consent
To exercise your rights, contact us at info@assuresecurity.co.uk
10. MARKETING COMMUNICATIONS
We may send marketing communications about our services, offers or business updates where permitted by law and only where we have the right to do so.
You can opt out of marketing communications at any time by contacting us at info@assuresecurity.co.uk Opting our will not affect any existing contract or service.
11. COOKIES AND TRACKING
Our website may use cookies and similar technologies that are necessary for it to function. In the future, we may also use analytics or tracking technologies to help us understand how visitors use our website and to improve our services.
Where cookies or tracking technologies require consent, we will obtain this consent before placing them on your device. You will be able to manage cookie preferences through our website.
12. SECURITY
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.
Access to personal information is limited to those who need it for legitimate business purposes.
No system is completely secure, but we take reasonable steps to protect your information.
13. THIRD PARTY SERVICES
Our website is built on Wix, which may process information when you use website features such as contact forms. We may also use other trusted third-party providers for hosting, communications, analytics, payments and other business services. These providers have their own privacy policies and process information on our behalf in accordance with their obligations.
14. CHILDREN
Our website and services are not directed at children and we do not knowingly collect personal information from anyone under the age of 16. If you believe we have received information from a child, please contact us and we will delete it.
15. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle information. The latest version will always be available on our website with the updated date shown at the top of this page.
Assure Security | 01843278876 | info@assuresecurity.co.uk
© 2026 Assure Security. All rights reserved.
